Effective Date: 8.8.2024

At Indie Mercantile Co., we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and refunds under the following conditions:

Returns

1. Eligibility
   • Items must be returned within 30 days of receipt.
   • Items must be unused, in their original condition, and in the original packaging.
2. Non-Returnable Items
   • Gift cards
   • Perishable goods (e.g., food, flowers)
   • Personal care items (e.g., skincare products, soap)
   • Liquids
   • Jewelry
3. Return Process
   • To initiate a return, contact our customer service team at [email protected] with your order number and reason for return.
   • Once your return is approved, we will provide you with a return shipping label and instructions.

Refunds

1. Processing
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
2. Late or Missing Refunds
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

For any further questions or concerns, please reach out to our customer service team at [email protected].